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  • Lost & Found

Report here what you have forgotten on our means, we will do our best to have you get it back

The Start Romagna network makes use of several Headquarters and Bus Depots (Cesena, Forlì, Ravenna, Rimini, Riccione and others) in which means are prepared and cleaned up for the following day service.
Property found inside buses is catalogued by typology, date and place of recovery. It is necessary to promptly report the loss and provide details in order to have as many chances possible to find what was forgotten on board.
Although Start Romagna declines all responsibility for the loss of any kind of property on board buses, for all reports a search procedure starts. It is therefore necessary to fill in the here below form with one’s particulars together with one’s address and any detail which could be useful to accurately determine the main points and circumstances of the loss (date of the occurrence, time, place, line, etc.).
With regard to purses, rucksacks or bags, specify the contents, the colour and the possible brand. Start Romagna commits itself, as soon as the search procedure is completed, to provide the customer with an answer to the address given (letter, SMS, e-mail or telephone).
If wallet or documents are found, these are handed over by Start Romagna to the local Police Station. The lost items lost over time will be handed over to the municipal offices "lost and found" of the area where the object was kept by Start Romagna.

If one does not wish to fill in the online form, it’s possible to call by phone the official headquarters of one’s area:

  • Ravenna: 199 11 55 77
  • Forlì e Cesena: 199 11 55 77
  • Rimini: 199 11 55 77


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Data concerning the loss

Privacy policy and authorization to the processing of personal data

As Data controller of your personal data, Start Romagna hereby informs you that, pursuant to Article 13 of European Regulation 2016/679 ("General Data Protection Regulation"), your data will be processed in full and rigorous compliance with the aforementioned legislation. You still enjoy all the rights provided for by the regulations, in particular the rights pursuant to articles 15 and following of the Regulation itself. In accordance with the provisions of Article 37 of the GDPR, we hereby inform you that Start Romagna has appointed a Data Protection Officer who can be contacted, should you wish to exercise the above-mentioned rights, at dpo@startromagna.it. For further details: Privacy page.

Address and telephone number for written or over the phone reports

  • RAVENNA OPERATIONAL OFFICE

    Piazza Farini 9 - 48121 Ravenna
    Tel 199 11 55 77

  • FORLÌ-CESENA OPERATIONAL OFFICE

    Via A. Volta n. 9 - 47122 Forlì
    Tel 199 11 55 77

  • RIMINI OPERATIONAL OFFICE

    Viale Carlo Alberto Dalla Chiesa, 38 - 47923 Rimini
    Tel 199 11 55 77

  • email (any area)

    servizioclienti@startromagna.it