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Sanctions

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Fines, appeals and access to documents

Information on how to pay fines, submit appeals and request documentation related to penalty notices issued by Start Romagna.

How to pay fines

Fines can be paid through different channels, so you can choose the solution that best suits your needs.

Payment methods

You can pay the fine within the time limits stated on the notice, using one of the methods listed below. Always keep a copy of the penalty notice with you when making the payment.

At PuntoLis outlets – At PuntoLis tobacconists, newsagents or bars affiliated with LIS Pay S.p.A. Payment can be made using VISA and Mastercard credit or prepaid cards and PagoBancomat cards.
Find your nearest PuntoLis outlet on www.lispay.it.
At post offices, using the barcode printed on the notice.
By payment to postal account no. 1002537932 payable to: Start Romagna S.p.A. – viale C. A. dalla Chiesa, 38 – 47923 Rimini (RN). In the “reason for payment” field, indicate the full name of the fined passenger and the number and date of the penalty notice.
At one of the Start Romagna Punto Bus ticket offices.

When paying at post offices, PuntoLis outlets or Punto Bus ticket offices, you must show the copy of the penalty notice issued or served at the time of inspection.

Forgotten season ticket

Passengers who are fined because they were unable to show their valid season ticket during inspection, but who present it within 5 days from the date of the notice at one of the Start Romagna Punto Bus ticket offices, will pay a reduced fine of € 6.00 (plus any applicable fees).

The season ticket must already be valid and in force before the date of the infringement.

For minors, payment can be made by the person exercising parental responsibility or by a delegated person, who must present the written delegation, their ID document and a copy of the delegator’s ID document.

In case of issues you can write to sanzioni@startromagna.it.

Instalment payment

You can request payment by instalments only after the injunction order has been issued, by filling in the dedicated form.

The documents must be sent to segreteria@startromagna.it, attaching a front-and-back copy of a valid ID document.

Instalment payment form

It is not possible to request instalment payment for a single penalty notice that has not yet been followed by an injunction order.

Appeals against fines

You can submit written statements against administrative fines issued for breaches of Article 40 of Emilia-Romagna Regional Law no. 30/98 and subsequent amendments, following the procedures described below.

Written statements

Written statements against penalty notices for breaches of travel rules can be submitted within 30 days from the date on which the infringement was contested or notified, using one of the following methods:

Online form for written statements

Sending a PEC (certified email) to sanzionistartromagna@legalmail.it.
Sending a letter by post to: Start Romagna S.p.A., viale C. A. dalla Chiesa, 38, 47923 Rimini (RN).

Documents to attach

Copy of the ID document of the fined passenger (if an adult) or of the person exercising parental responsibility (if the passenger is a minor).
Power of attorney and ID document of the assisted person, if the written statement is submitted by a law firm.
Telephone number of the applicant.
E-mail address of the applicant.
Number and date of the penalty notice.
Grounds for the appeal, supported by suitable documentary evidence.

When the appeal will not be examined

If the request is not drafted clearly.
If the applicant’s e-mail address is missing.
If the fine has been paid, even after the appeal has been submitted (payment settles the offence and closes the administrative procedure).
If the appeal is submitted more than 30 days after the notice is served.

Appeal against an injunction order

Pursuant to Article 22 of Law no. 689 of 24 November 1981, an appeal against an injunction order may be lodged within 30 days (or 60 days for residents abroad) from the date on which the order is notified, before the locally competent Justice of the Peace, subject to payment of a unified court contribution of € 43.00.

Appeal against a payment notice

An appeal against a payment notice may be lodged pursuant to Articles 615 and 617 of the Italian Code of Civil Procedure:

Opposition to enforcement (Art. 615 c.p.c.), if you contest the creditor’s right to initiate enforcement proceedings, before the judge with jurisdiction in terms of subject-matter, value and territory.
Opposition to enforcement measures (Art. 617 c.p.c.), if you contest the validity of the enforceable title or of the payment order, to be lodged – before enforcement begins – with the enforcement judge, by serving a writ of summons within 20 days from the notification of the payment notice.

In both cases you must be assisted by a lawyer.

Access to documents

You can request copies of documents related to the fine (for example the notice, proof of service, injunction order) only if you are the person in whose name the penalty notice is issued or, in the case of minors, if you exercise parental responsibility.

To request the documentation, download and fill in the dedicated form and send it:

by e-mail to sanzioni@startromagna.it;
or via PEC to startromagna@legalmail.it.

You must attach a front-and-back copy of a valid ID document and, where available, any other documentation at your disposal.

Access to documents request form

The e-mail addresses above are dedicated to penalty-related procedures. For information on timetables, routes and services, please write to servizioclienti@startromagna.it.

Information and regulations

For full details on administrative fines and travel conditions, you can consult the complete regulations and the Start Romagna travel rules.

Useful documents

Administrative fines regulations Travel regulations

For assistance and information on fines, appeals and administrative procedures related to sanctions, you can contact the Start Romagna Sanctions Unit:

E-mail: sanzioni@startromagna.it
Phone: InfoStart 199.11.55.77 (single information number for local public transport services in the Forlì-Cesena, Ravenna and Rimini areas).

Need more information?

If you have any questions about payments, appeals or access to documents, you can contact Start Romagna Customer Service to receive dedicated support.

Go to Customer Service page