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Wheelchair access

Access to the service for people using mobility aids (wheelchairs) is only permitted on buses equipped with a ramp (electric or manual) or a lift, and only at enabled stops.

The number of wheelchairs allowed on board depends on the number of designated spaces specified in the vehicle registration document, which is kept on the bus and available for consultation.

On buses equipped for transporting wheelchairs, only mobility aids with maximum dimensions of 110 (h) × 70 × 109 cm are allowed on board.

If all available wheelchair spaces are already occupied, it will not be possible to allow access to additional passengers using mobility aids.

The driver is not required to manually assist the passenger with a disability during boarding and alighting. The driver is responsible for correctly positioning the boarding/alighting ramp (electric or manual, depending on the vehicle) and for checking that seatbelts, where provided, are worn properly.

Where available, the driver activates the command that enables the stop request button in the area reserved for passengers with reduced mobility. The passenger can then request the stop using the dedicated buttons in the reserved area.

It is also recommended that the driver asks the passenger, at the time of boarding, which stop they intend to get off at. If the chosen stop is not suitable for the use of the ramp, the driver will suggest an alternative, appropriate stop as close as possible.

Eligible customers for discounted subscriptions with a disability certificate or similar conditions:

• A) Civilian or work-related disability with permanent invalidity of 100%;
• B) Totally blind or deaf, including customers under 18;
• C) Blind customers with a residual vision not exceeding 1/10 in both eyes, achievable with corrective lenses;
• D) War-disabled or disabled in service with a physical disability classified in the 1^st category, including 1^st category invalids with additional welfare allowances;
• E) War-disabled or disabled in service with a physical impairment classified from the 2^nd to the 5^th category of table A attached to Law 18 March 1968, n. 313;
• F) Disabled minors under 18 recognised by the Medical Commission and entitled to an attendance allowance or frequency allowance;
• G) Pacemaker bearers and haemodialysis patients, with a supporting medical certificate issued by a public healthcare facility;
• H) Customers affected by serious psychiatric disorders and under the care of a Mental Health Centre (CSM), with an appropriate medical certificate;
• I) Person with severe disability under art. 3, paragraph 3, of Law 5-2-92 n. 104, recognised under art. 4 of the same law;
• L) Work-disabled customers with permanent invalidity greater than 50%;
• M) Civilian disabled customers with a reduction in working capacity of no less than 2/3.

List of suitable stops by area

The complete lists of stops suitable for passengers with reduced mobility are available for each operating area:

The Metromare Rimini – Riccione BRT line is fully accessible:

• Stops designed for level boarding;
• Vehicles with low-floor and easy access.

The Committee was created to represent issues and shared needs and to open a constructive and direct dialogue on key topics for company life:

• gender equality;
• diversity, equity and inclusion;
• prevention of harassment and abuse;
• respect and protection of human rights.

Start Romagna is committed to extending this inclusion journey also to external stakeholders: schools, disability associations, institutions and organisations throughout the territory.