Customer Service Start
Information and assistance – Start Romagna
One single contact point for information on routes, timetables, itineraries, complaints and reports in the Forli-Cesena, Ravenna and Rimini areas.
How to contact Customer Service
You can get in touch with Start Romagna through different channels, choosing the one that best fits your needs: phone, WhatsApp, email, online form or social networks.
Single telephone number for information on local public transport services and timetables in the Forli-Cesena, Ravenna and Rimini areas.
- Number – 199.11.55.77
- Service – Information on routes, timetables, itineraries, travel tickets and general assistance.
- Tariff – Maximum charge 0.1188 euro per minute + VAT from any landline telephone.
The actual cost of the call may vary depending on your telephone operator. Always check the conditions of your tariff plan.
Digital channels to request information, send complaints or submit reports without having to make a phone call.
- WhatsApp – 331.65.66.555, a channel for information on routes, timetables and bus itineraries in Romagna. Available 24/7: when Customer Service is closed, Guido, the Start Romagna chatbot, will reply to your messages.
- Email – servizioclienti@startromagna.it
- Complaints – For complaints or reports, please use the dedicated online form.
Telegram Start Romagna
By subscribing to the Telegram channels you can receive real time updates on diversions, temporary route changes and other service information in the area you are interested in.
Notifications about main changes to bus services in the Forli-Cesena area.
Join the channelAlerts and information on the public transport network in the Ravenna area.
Join the channelWould you like even more?
Registered Start users can access special services, including Start Alert, the service that allows you to receive updates on possible service disruptions or temporary route changes due to unexpected events.
By registering to the Start&You reserved area you can activate Start Alert and customise notifications based on the routes you use most often.
- Updates – Information on service disruptions, temporary diversions and other service changes.
- Benefits – Access to dedicated communications and digital services reserved for registered users.
Do you need help right now?
Choose your preferred channel: Start Romagna Customer Service is at your disposal to support you with timetables, travel tickets, routes and any other questions about the service.
SEE HERE THE TIMETABLES AND ROUTES
Look at the timetables
Do you need the ticket?
READ ALL THE INFO ON TICKETS AND RATES
Find the Ticket
Are you here on holiday?
RAIL SMARTPASS, TRAVEL WITH TRAIN AND BUS
Easy travel in all Romagna
Are you a visiting tourist?
ROMAGNA SMARTPASS, YOUR SINGLE TICKET
Discover the SmartPass
