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Lost Property

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Lost property

Tell us what you left on board our vehicles and we will do our best to return it to you.

What to do if you forgot something on board

The Start Romagna network relies on several depots and operating sites (Cesena, Forlì, Ravenna, Rimini, Riccione and others) where vehicles are prepared and cleaned for the following day’s service.

Items found on board are registered by type, date and place where they were found. It is important to report the loss as soon as possible and provide as many details as you can, in order to increase the chances of locating what was left on board.

Although Start Romagna cannot accept any liability for items lost on buses, every report received activates a search procedure. You must therefore fill in the form below with your personal details and contact information, together with all details that can help us precisely identify the circumstances of the loss (date of the event, time, place, route, etc.).

In the case of bags, backpacks or holdalls, please specify the contents, colour and any brand name. Start Romagna undertakes to provide a reply (letter, SMS, e-mail or phone call) to the contact details you provided as soon as the search procedure has been completed.

If wallets or personal documents are found, they are handed over as soon as possible by Start Romagna to the local Carabinieri (police) station.

Valuable items such as mobile phones, wallets, jewellery etc. that have been kept for a long time will be delivered to the municipal “lost property” office in the area where Start Romagna has stored them. Items that are not considered valuable and that have not been claimed within 60 days from the date they were found will be donated to charity organisations.

Inserisci i tuoi dati

Nome *

Cognome *

La tua email *

Residente a *

Provincia *

Telefono / Cellulare *

Invio Sms
Acconsento a essere contattato tramite SMS

DATI RELATIVI ALLO SMARRIMENTO

Data *

Ora *

Località *

Fermata num.

Linea n° *

Direzione

Targa / Matricola Bus

Autista

Descrizione oggetto smarrito *

INFORMATIVA E CONSENSO AL TRATTAMENTO DEI DATI PERSONALI
Start Romagna, in qualità di Titolare del trattamento dei Suoi dati personali, La informa che, ai sensi dell’art. 13 del Regolamento Europeo 2016/679 ("Regolamento Generale sulla Protezione dei Dati"), i Suoi dati saranno trattati nel pieno e rigoroso rispetto della normativa citata. Lei gode di tutti i diritti previsti dal dettato normativo, in particolare dei diritti di cui agli artt. 15 e successivi del Regolamento Stesso. In conformità con quanto previsto dall’art.37 del GDPR, si informa che Start Romagna ha nominato un Responsabile per la Protezione dei Dati che potrà essere contattato, per l’esercizio dei diritti sopra citati, all’indirizzo dpo@startromagna.it. Per ulteriori dettagli: Pagina privacy

Acconsento al trattamento dei miei dati personali *

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Need further assistance?

For information on the lost property procedure, to check the status of your report or for any other questions about Start Romagna services, you can contact our Customer Service.

Go to Customer Service page