Accidents and injuries on board
In case of an accident, the passenger must immediately inform the driver, provide their personal details, and send an injury claim to Start Romagna through one of the following channels:
- By post: Start Romagna S.p.A. – Viale C. A. Dalla Chiesa 38, 47923, Rimini (RN).
- By email: segreteria@startromagna.it.
- By PEC: startromagna@legalmail.it.
- By completing the online form: online accident claim form.
You will need the following documents:
- Identity document and full passenger details;
- Tax code (Codice Fiscale);
- First aid medical certificate;
- Copy of the ticket or travel pass.
You must also provide all information needed to identify the exact service (line, stop, time, vehicle number).
If the accident occurs on board a vehicle belonging to a private operator working on behalf of Start Romagna, the claim must be submitted directly to the relevant operator.