Chat&Go®: Bus and Ferry Tickets Available via WhatsApp

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Chat&Go®: Bus and Ferry Tickets Available via WhatsApp

With Chat&Go from Start Romagna you can buy tickets for urban and interurban buses and for the Ravenna ferry directly on WhatsApp, with no extra apps and no registration.

Forget queues, cash and looking for an open ticket office: in just a few steps your ticket is on your phone, ready to be shown and validated on board.

How Chat&Go works

Ticket purchase takes place entirely in chat, securely and without complex registrations. Just a few simple steps.

Start the chat on WhatsApp

You can start in two ways:

by clicking the Start Chat&Go on WhatsApp button on this page;
by scanning the QR code you find at bus stops and on information materials.

Choose your ticket

The virtual assistant offers you the available ticket types:

tickets for local public transport (urban and interurban buses);
tickets for the Ravenna ferry.

Pay and receive your digital ticket

Complete the payment in a few seconds and receive in chat the link to your ticket with QR Code, ready to be used.

Examples of Chat&Go and information materials

Click on the thumbnails to view the images in a larger size.

Frequently asked questions about Chat&Go

1. How can I start using Chat&Go® on WhatsApp?

Scan the QR code or save the number +39 339 9951248 and send a message on WhatsApp.

2. Do I need to download an app?

No, everything happens on WhatsApp. No additional apps are required.

3. What tickets can I buy?

Bus tickets (local public transport) and tickets for the Ravenna ferry.

4. How does payment work?

You can pay by card, Google Pay, Apple Pay or quick payment link.

5. Where can I find my ticket?

You receive a WhatsApp message with the link to the ticket and its QR code.

6. What happens if I lose the chat or close the app?

You can reopen it at any time and find your ticket again in the conversation with Chat&Go.

7. Can I buy tickets for more than one person?

Yes, but all passengers must travel together using the same device that was used to purchase the tickets.

8. Can I buy a ticket on WhatsApp and send it to someone else?

No. Tickets purchased via WhatsApp are personal, non-transferable and cannot be passed on to others. They are valid only if used by the purchaser.

9. Is it safe?

Absolutely. Payments are protected and your data is not stored.

10. Does the bus ticket need to be validated?

Yes, by using the green validator on board. Instructions are shown on the digital ticket and on the purchase page.

11. Do I need an Internet connection?

Yes, you need an active data or Wi-Fi connection to use the chat and show your ticket.

Need help?

For clarifications or further information you can contact the Start Romagna Customer Service.

Go to Customer Service

Chat&Go®: bus and ferry tickets available on WhatsApp

How Chat&Go works

Frequently asked questions about Chat&Go

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