Complaints and suggestions

For us, complaints and suggestions represent an important instrument to get to know our customers and the awareness they have of services supplied.

Complaints and suggestions in fact express the reasons of customers’ dissatisfaction and, starting from solving the reported problems or from users’ suggestions, allow to contribute in improving service.

For each complaint, an inquiry procedure concerning the critical points indicated, is activated. For this reason, it’s necessary to fill in the below form by inserting one’s particulars together with the address and any detail that may be useful to exactly identify the main points and circumstances of the event (date of the event, time, place, route, etc.).

Start Romagna commits itself to provide the customer with a written or over the phone reply (letter, text message, e-mail) within the expected time given by the Mobility Card of the area of competence. To file a written or over the phone report, it’s possible to apply to the official office of one’s own area.

Fields marked with * are required.

If you do not wish to fill in the online form, it’s possible to download the form dedicated to complaints or suggestions here.

Your data

I hereby authorize to be contacted by SMS

Data regarding the inefficiency

Attach documents

DOC, PDF, JPG or PNG format, max. 2MB
DOC, PDF, JPG or PNG format, max. 2MB

Privacy policy and authorization to the processing of personal data

As Data controller of your personal data, Start Romagna hereby informs you that, pursuant to Article 13 of European Regulation 2016/679 ("General Data Protection Regulation"), your data will be processed in full and rigorous compliance with the aforementioned legislation. You still enjoy all the rights provided for by the regulations, in particular the rights pursuant to articles 15 and following of the Regulation itself. In accordance with the provisions of Article 37 of the GDPR, we hereby inform you that Start Romagna has appointed a Data Protection Officer who can be contacted, should you wish to exercise the above-mentioned rights, at dpo@startromagna.it. For further details: Privacy page.

Contact details for telephone or written reports

  • RAVENNA OPERATIONAL OFFICE

    Piazza Farini 9 - 48121 Ravenna
    Tel 199 11 55 77
  • FORLÌ-CESENA OPERATIONAL OFFICE

    Via A. Volta n. 9 - 47122 Forlì
    Tel 199 11 55 77
    Fax 0543 787280
  • RIMINI OPERATIONAL OFFICE

    Via Carlo Alberto Dalla Chiesa, 38 - 47923 Rimini
    Tel 199 11 55 77
    Fax 0541 300821
  • email (any area)

    servizioclienti@startromagna.it