Complaints and suggestions

For us, complaints and suggestions represent an important instrument to get to know our customers and the awareness they have of services supplied.

Complaints and suggestions in fact express the reasons of customers’ dissatisfaction and, starting from solving the reported problems or from users’ suggestions, allow to contribute in improving service.

For each complaint, an inquiry procedure concerning the critical points indicated, is activated. For this reason, it’s necessary to fill in the below form by inserting one’s particulars together with the address and any detail that may be useful to exactly identify the main points and circumstances of the event (date of the event, time, place, route, etc.).

Start Romagna commits itself to provide the customer with a written or over the phone reply (letter, text message, e-mail) within the expected time given by the Mobility Card of the area of competence. To file a written or over the phone report, it’s possible to apply to the official office of one’s own area.

Fields marked with * are required.

If you do not wish to fill in the online form, it’s possible to download the form dedicated to complaints or suggestions here.

Your data

I hereby authorize to be contacted by SMS

Data regarding the inefficiency

Attach documents

DOC, PDF, JPG or PNG format, max. 2MB
DOC, PDF, JPG or PNG format, max. 2MB

Privacy policy and authorization to the processing of personal data

Start Romagna, as owner of your personal data informs you that, according to art. 13 of the D. Lgs. (Legislative Decree) 196 dated 30/06/2003, your data will be processed in compliance with the quoted regulations. You will benefit from the provided for entitlement as to the aforementioned decree; according to Art. 7, the entitlements may be exercised by turning to the owner or to the person in charge of the data processing of Start Romagna.

Contact details for telephone or written reports

  • RAVENNA OPERATIONAL OFFICE

    Piazza Farini (inside the Railways Station) - 48121 Ravenna
    Tel 199 11 55 77
    Fax 0544 451508
  • FORLÌ-CESENA OPERATIONAL OFFICE

    Via A. Volta n. 9 - 47122 Forlì
    Tel 199 11 55 77
    Fax 0543 787280
  • RIMINI OPERATIONAL OFFICE

    Via Carlo Alberto Dalla Chiesa, 38 - 47923 Rimini
    Tel 199 11 55 77
    Fax 0541 300821
  • email (any area)

    servizioclienti@startromagna.it